Customer Experience 2013

Date: Tuesday 25th June 2013

Time: 9:00am-12:30pm

Venue: Tower 42, 25 Old Broad Street, City of London, EC2N 1HQ

Click here to go to our seminar microsite

Are telcos stuck in reverse?

European operators are upping investment, rolling out new shops and promising they are committed to delivering a best-in-class customer experience but evidence suggests most are still lagging.

As getting customer experience right becomes ever more important, European Communications’ latest seminar brings together a range of industry experts to outline best practice and debate how telcos can improve their current strategies.

Presentations will explore how the customer experience dynamic is evolving, including:

  • Operator case studies
  • Getting the multichannel experience right
  • Creating a differentiated experience
  • Measuring customer experience

This seminar will look at all these issues and more with analysts, operators and vendors discussing what the telco community must do if it is to succeed.

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