By Stéphane Téral, Principal Analyst, Infonetics Research

The good old circuit switched mobile voice $500-billion per year business is under attack from over-the-top (OTT) providers.

Although this has been the state of play for a while, there is no truce in sight but equally no indication that the traditional voice business is falling apart either.

By Paul Kilby, Training Consultant at the Informa Telecoms Academy

2012 really will be the year when maturing markets, data and the realities of over-the-top players impact on how operators’ strategies for the future are shaped.

New business models, built around content ecosystems and broadband services, will finally emerge and transform telcos forever. Only the most agile will fully benefit from the many opportunities for growth that are available.

By François Eloy, EVP, Colt Communication Services

Network operators that were once primarily focused on delivering voice services in a single market are now forced to enter new markets and offer solutions that integrate new technologies to generate new revenue streams.

However, no operator is able to provide telecommunications and IT services in all regions nor is able to cover the full voice, data and managed IT services portfolio alone.

By Russell Palmer, Industry Solutions Principal at BPM/CRM specialist Pegasystems.

A report last year on the IT priorities of European communications service providers by Oracle and PricewaterhouseCoopers made for interesting reading.

One of the headline assertions in the report – entitled "Rethinking IT Strategy … Can It Enable a Step Change in CSP Performance?" – was that that there would be a mass migration by telecom CIOs to commercial off-the-shelf (COTS) applications during the following 12 months because they reduce costs and simplify operations.

By Stephen Sale, Analysys Mason principal analyst.

Following regulatory clearance, France-based Groupe Iliad launched its Free Mobile service on Tuesday.

Iliad first acquired spectrum in January 2010 and has since been building out a 3G network to over 5,000 sites.

France’s regulator ARCEP audited its network in December 2011, confirming that it exceeded the minimum 25 percent population coverage stipulated in its license before it could offer the service commercially.

By Rob van den Dam,
 global telecommunications industry leader 
at the IBM Institute for Business Value.

Despite investments in loyalty and customer satisfaction programmes, the telecoms industry has not achieved its customer-related goals.

Even though they had measured high customer satisfaction (CSAT) scores, many communications service provider (CSPs) indicated they were shocked in the 1990s when they lost market share as new entrants came along. And as their market share shrank, there was no correlation between CSAT and loyalty, repurchase patterns or willingness to promote to others.

By Infonetics Research’s Stéphane Téral.

Here is some good news to weather the current deluge of gloomy headlines about Europe, the EU and the euro.

I know saying that this mess is having a minimal impact on telecoms sounds bullish, but looking at financial data and facts, the reality really does not look that bad.

By Neil Cook, head of technology services at Cloudmark

The Rich Communications Suite (RCS) boasts services that will potentially transform the way users communicate with friends and family. If deployed correctly, they could open new revenue streams to operators.

However, in order to take advantage of the potential of RCS, operators will need to be aware of the security implications and adjust their infrastructure accordingly.

By Michal Harris, Head of Amdocs Market Insight & Strategy Group

Service providers live in a highly competitive reality with saturated markets and an industry that’s moved from high growth rates to experiencing revenue growth erosion. At the same time, they have been required to make large-scale investments in their networks, IT services and customer care.

For their part, consumers are enjoying a wealth of choice and experiences at attractive prices. But despite spending more on communications and media services, customers often still receive poor service from their provider.

By Ciena's Mervyn Kelly

According to the UK National Gamer’s Survey 2011, the nation’s estimated active gamer population stands at more than 31 million, with a combined total of 43 million hours being spent on games each and every day.

With the large majority of gamers now having open access to online game play, the demands being placed on the underlying network infrastructure are becoming increasingly significant.

By Sham Careem, co-founder and CCO of mobile portal solutions company Momac

Operators see app stores primarily as one of three distant, nice-to-have but non-essential assets: simple self-care channels, WiFi hotspot finders or TV services. Instead, they should be looking at them as a powerful conduit through which to deliver a personalised and sticky customer relationship management tool.



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