The world of digital services, IoT and M2M have forced telecom operators to expand their product and service portfolios, which are now often built in cooperation with partners from vertical markets, such as health, automotive, utilities and others. “Service Providers of Everything” must learn how to handle this complexity, as traditional revenue sources such as voice, messaging and data services are not showing enough profit.
Many CSPs still depend on siloed, legacy BSS systems, where separate stacks support various market segments (broadband, fixed, mobile, etc.) or various customer segments (consumer, SOHO, SMB, enterprises, etc.). This sometimes means dozens of various legacy systems supporting one telecom business – systems that can and should be consolidated to support modern businesses efficiently.