Telenor Serbia chooses Ericsson’s convergent charging, billing tech

Ericsson, Telenor Serbia, billing, digital transformation

Telenor Serbia has deployed Ericsson’s convergent charging and billing platform as part of its digital transformation programme.

The operator said the vendor’s Charging and Billing in One (CBiO) solution would enable it to improve the service it provides residential, corporate, mobile and fixed subscribers.

Ericsson said it had already finalised the migration of the operator's entire subscriber base to CBiO.

The deal, financial details of which were not disclosed, also includes the implementation of over 100 “business requirements” as part of Telenor Serbia's ongoing digital business transformation project.

Telenor Serbia CEO Ingeborg Øfsthus said: Telenor Serbia has implemented a convergent billing system which enables us both to meet our customers' expectations and introduce new trends on the market.

“This system enables flexibility of the offer, broader spectrum of promotions, discounts, incentive programs, targeted campaigns, packages combining different services, as well as offer of different tariffs to customers.

“And all of that is enabled in real time, in line with customers' needs, providing them with full cost control.

“I am proud to say that we are the first mobile operator in Serbia to fully shift to convergent system of charging and billing and we manage to do it only in one year.”

It is Ericsson's first CBiO public deployment in Europe.

Antonio Passarella, Head of Ericsson Serbia said: "Convergent, real-time charging solutions are essential for operators to meet the growing demands of today's always connected consumers.”

Last month, the company won a $1 billion deal to upgrade VimpelCom’s IT architecture.

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