Swisscom selects BICS fraud prevention platform

BICS, network security

Swisscom has signed up to use a crowdsourcing-based fraud prevention platform designed to secure revenue streams and prevent network fraud.

The operator said the solution, provided by wholesaler BICS, would help to block fraudulent international call attempts in particular.

FraudGuard works by crowdsourcing details of suspicious network activity across BICS’ footprint, which spans 112 access points-of-presence around the world.

The solution detected and blocked more than 10 million fraudulent call attempts on customer networks during the first quarter of 2016, according to BICS.

The company, which is part owned by Belgium’s Proximus, cited data from The Communications Fraud Control Association, which claimed that the telecoms industry loses approximately €38 billion to fraud every year.

Katia Gonzalez, Head of Fraud Prevention Operations and Services at BICS, said: “The introduction of all-IP networks may have accelerated the speed in which fraud attacks aimed at the telecoms industry can be carried out, but if network operators are prepared to work together and share knowledge of incidents as they incur, a preventative course of action can be taken.”

Security is front of mind at Swisscom, which launched voice recognition security software for its call centre enquiries last month in a bid to safeguard customer data.

The operator’s Head of Fraud Management Reto Meier said: “Safeguarding our revenue from fraudulent activity and protecting our customers’ user experience is a major priority at Swisscom.”

The company saw revenues rise 0.7 percent year-on-year to CHF2.9 billion (€2.67 billion) in the three months to June.

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