Samsung tells carriers to stop selling and replacing Galaxy Note7

Samsung, Galaxy

Samsung has told all carriers to stop selling and replacing its Galaxy Note7 devices after reports that they continue to catch fire.

The Korea-based company has also told consumers with either an original Galaxy Note7 or a replacement to “power down and stop using the device”.

The handsets have been under scrutiny since 2 September when Samsung revealed 35 incidents had been reported around the world.

The manufacturer attempted to solve what it called “an isolated battery cell issue” by issuing replacement devices on 10 September.

However, this has failed to solve the problem with images and videos continuing to appear on social media showing the Galaxy Note7s with smoke coming out of them.

The company has taken the decision to halt sales globally as it works with regulatory bodies to work out what has gone wrong.

“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place,” Samsung said in a statement.

“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.”

The Galaxy Note7 was launched in August in selected markets including the US, Canada, Mexico, Puerto Rico, Australia, New Zealand, Singapore, Taiwan, the UAE and Korea.

Operators have begun to respond. In the UK, EE tweeted: “Samsung is asking all Galaxy Note7 owners to stop using them. We will share more information as soon as possible.”

More News

Three leans on Cisco Jasper to power IoT business Three leans on Cisco Jasper to power IoT business Mobile operator Three has selected Cisco Jasper to jump start its Internet of Things offering across its entire footprint. More detail
BT hit with record £42 million Ofcom fine for bad behaviour at Openreach BT hit with record £42 million Ofcom fine for bad behaviour at Openreach UK regulator Ofcom has slapped BT with a £42 million fine after its Openreach division failed to provide adequate compensation for late installations. More detail
UK telcos could be forced to shell out £185 million for poor service under Ofcom plans UK telcos could be forced to shell out £185 million for poor service under Ofcom plans Telecoms customers in the UK who experience poor landline or broadband service could be subject to automatic compensation under new proposals made by regulator Ofcom. More detail
eir loses CCO, appoints new CITO eir loses CCO, appoints new CITO Jon Florsheim has quit as Chief Commercial Officer of eir, the Ireland-based operator has revealed. More detail
Telefónica wins five-year Ferrovial comms deal Telefónica wins five-year Ferrovial comms deal Telefónica will supply infrastructure company Ferrovial with a range of communications services after winning a five-year deal. More detail
    

@eurocomms