Samsung has told all carriers to stop selling and replacing its Galaxy Note7 devices after reports that they continue to catch fire.
The Korea-based company has also told consumers with either an original Galaxy Note7 or a replacement to “power down and stop using the device”.
The handsets have been under scrutiny since 2 September when Samsung revealed 35 incidents had been reported around the world.
The manufacturer attempted to solve what it called “an isolated battery cell issue” by issuing replacement devices on 10 September.
However, this has failed to solve the problem with images and videos continuing to appear on social media showing the Galaxy Note7s with smoke coming out of them.
The company has taken the decision to halt sales globally as it works with regulatory bodies to work out what has gone wrong.
“Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place,” Samsung said in a statement.
“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.”
The Galaxy Note7 was launched in August in selected markets including the US, Canada, Mexico, Puerto Rico, Australia, New Zealand, Singapore, Taiwan, the UAE and Korea.
Operators have begun to respond. In the UK, EE tweeted: “Samsung is asking all Galaxy Note7 owners to stop using them. We will share more information as soon as possible.”