Three UK confirms over 133,000 customers affected by handset fraud attempt

Three UK

Three UK has confirmed that criminals were able to access the details of 133,827 customers last week, but said that the data itself was not the target.

The mobile operator revealed on Friday that fraudsters had accessed its upgrade system via authorised log-ins in a bid to steal high-end smartphones.

It was unsure how many of its nine million subscribers were affected, but Three released a statement from CEO David Dyson confirming the exact figure.

Details including names, contract terms, handset types, account numbers, billing methods, and billing dates of 107,102 customers were compromised.

A further 26,725 customers had details about their current and previous address, date of birth, gender, telephone number, email address, marital status and employment status accessed.

No bank details, passwords, pin numbers, payment information or credit/debit card information was stored on the database in question, and so is not at risk, according to Three.

However, it warned customers to remain cautious about anyone contacting them.

The UK’s National Crime Agency (NCA) arrested three people in connection with the case last week.

Three and the NCA said the investigation is ongoing.

“We believe the primary purpose of this was not to steal customer information but was criminal activity to acquire new handsets fraudulently,” Dyson said.

“We are contacting all of these customers… to individually confirm what information has been accessed and directly answer any questions they have."

He added: “As an additional precaution we have put in place increased security for all these customer accounts.

“I understand that this will have caused some concern and inconvenience for our customers and for that I sincerely apologise.”

More News

Virgin Media warns 800,000 customers of router vulnerability Virgin Media warns 800,000 customers of router vulnerability Virgin Media is warning over 800,000 customers to update the passwords on their routers after the device was found to be vulnerable to cyber attack. More detail
Telcos urge EU to align new privacy rules with GDPR Telcos urge EU to align new privacy rules with GDPR Proposed EU rules to govern consumer data use in the electronic communications industry could hamper innovation and economic growth in the sector, according to ETNO and the GSMA. More detail
Orange Business Services hails new deal with Dubai tech unicorn Orange Business Services hails new deal with Dubai tech unicorn Orange’s enterprise arm will supply networking and contact centre services to Dubai-based ride-hailing company Careem after winning a three-year contract. More detail
Cisco looks to re-code enterprise networks with DNA upgrade Cisco looks to re-code enterprise networks with DNA upgrade Cisco has added new features to its enterprise IT network solution that use the likes of analytics and machine learning to boost productivity and improve security. More detail
Ericsson sells power modules business to Flex Ericsson sells power modules business to Flex Ericsson is selling its power modules arm to electronics manufacturer Flex as it looks to improve profitability and focus on core areas. More detail
    

@eurocomms