BT to hire 500 more customer service staff

BT, customer experience

BT is to recruit another 500 customer service jobs as it looks to increase the number of calls it answers in the UK and Ireland.

The operator said the “vast majority” of the roles would be “frontline” positions in BT’s Consumer arm.

The division has committed itself to answering 90 percent of customer calls in the UK and Ireland by March 2017.

The new roles are in addition to the 1,000 customer service jobs BT said it would create in January this year.

BT Consumer is growing quickly as consumers continue to sign up to its broadband and TV services.

Libby Barr, Managing Director of Customer Care at BT Consumer, said the new recruitment drive represented “a dramatic increase” on its previously announced plans.

“We are proud to be creating these new jobs in the UK and Ireland,” Barr said.

“BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90 percent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT.

“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland.”

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