Three UK reveals over 76,000 more customers affected by handset fraud attempt

Three

UK mobile operator Three has said an ongoing investigation into last year’s handset fraud attempt has revealed more customers were affected.

Details of a further 76,373 customers have been found to have been compromised, Three said, but no fraudulent activity has been identified.

It said the information the criminals had accessed included names, addresses, dates of birth, contract start and end dates, how customers had paid for bills and mobile numbers.

Three said no financial information, bank details, passwords or pin numbers were viewed or obtained.

It reiterated that accessing customer data was not the primary aim of the fraud attempt, which was focused on ordering and selling on new handsets illegally.

Three said it had contacted the customers affected.

Last November, the operator revealed that the details of 133,827 customers were at risk after criminals accessed the system it uses to upgrade customers to new devices.

Three arrests have been made.

The operator said it had added additional layers of security to the upgrade system and to all customer accounts.

“We ask customers to be cautious about anyone contacting them,” Three said in a statement.

The UK’s Information Commissioner’s Office (ICO) is investigating the episode.

Last year, the ICO fined TalkTalk £400,000 for security failings related to a cyber attack in 2015.

Read more

Three UK eyes 5G as it acquires Relish owner UK BroadbandThree UK eyes 5G as it acquires Relish owner UK Broadband

More News

Altice consigns Portugal Telecom, SFR brands to history Altice consigns Portugal Telecom, SFR brands to history Altice will become a major brand in the telecoms world as the owner of Portugal Telecom and SFR unveiled a new global identity. More detail
Vodafone merges Maltese opco with Melita in new convergence play Vodafone merges Maltese opco with Melita in new convergence play Vodafone has agreed a deal with the owners of Melita to merge their operations in Malta. More detail
Telcos need to focus on context, conference hears Telcos need to focus on context, conference hears Context is key to the future success of telcos, speakers at the DigiWorld Future event have said. More detail
Sunrise sells towers business to Cellnex-led consortium Sunrise sells towers business to Cellnex-led consortium Sunrise is selling its Swiss Towers infrastructure business to a consortium led by Cellnex Telecom as it looks to reduce its debt. More detail
Chinese handset manufacturers set sights on Samsung and Apple Chinese handset manufacturers set sights on Samsung and Apple Greater competition from Chinese smartphone manufacturers and a lack of a successor to the Note 7 has slowed Samsung's smartphone sales, new research has found. More detail
    

@eurocomms