Telefónica Business Solutions taps Netcracker for IT deal

Netcracker

Telefónica’s enterprise arm has selected an end-to-end BSS/OSS stack from Netcracker Technology as it looks to deliver services more quickly and cheaply.

The NEC-owned vendor will supply a range of services to the wholesale and roaming divisions of Telefónica Business Solutions as part of a “multiyear, multimillion-dollar” deal.

In particular, it cited the creation of a single product and services catalogue as well as the ability to process customer requests more quickly and accurately.

In addition, Netcracker said it would enable the Spain-based operator to decommission a number of legacy systems.

Nicolas Howard, CIO at Telefónica Business Solutions, said: "Our customers expect digital, always-on services and we need to transform how we do business in order to meet and exceed our customers' expectations and continue our profitable growth in the business services market.”

Frank DeTraglia, Chief Customer Officer at Netcracker, added: "Telefónica Business Solutions is in a great position to capitalise on the growth in business services and we are committed to helping Telefónica lower the cost of delivering those services.”

The deal is the latest in a series that Netcracker has signed with Telefónica.

Last year, O2 UK signed up to use the company’s tech for a smart meter project and its Charge-to-Mobile initiative.

In 2015, Telefónica chose NetCracker to upgrade legacy BSS platforms for wireless and fixed services at seven opco in Latin America.

Read more: Telefónica posts €145m Q4 net profit, targets 2017 growth

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