Virgin Media hands control of revenue management to Netcracker

Virgin Media has signed a managed services deal with Netcracker as it looks to overhaul its BSS.

Financial terms of the “multiyear” deal were not disclosed.

The NEC-owned vendor said it would create new opportunities for Virgin to deliver customised services for its business customers and improve scalability in terms of meeting increasingly complex customer demands.

It has also promised to reduce opex.

The deal builds on a “longstanding relationship” between the two companies, according to a statement.

It comes as Virgin’s rivals have been hit by a string of billing-related fines from the UK regulator.

BT-owned Plusnet was handed a £880,000 fine last week for continuing to charge a group of customers after they had cancelled their contract.

In January, EE got a £2.7 million fine for overcharging tens of thousands of customers in 2014 and 2015.

Last year, Vodafone was fined almost £5 million for “serious and sustained” breaches of consumer protection rules.

Operators in the UK could be forced to automatically compensate customers for delays to repairs and other services under new proposals put forward by Ofcom.

Robin Laliberte, General Manager of EMEA at Netcracker, said: Service providers are constantly evolving to meet new customer needs, which create complexities that can be mitigated through the use of managed services.”

Last week, Telefónica’s enterprise arm tapped Netcracker to supply an end-to-end BSS/OSS stack.

Including its operations in Ireland, revenues at Virgin Media grew 2.6 percent to £4.8 billion last year.

 

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