ORMvision, the European collaborative business process management (CBPM)software provider, has announced a contract with Cable & Wireless Europe,to deploy ORMvision’s ORMcenter software to streamline provisioning of DSLservices throughout Europe.
Cable & Wireless is one of the world's leading international communicationscompanies. It provides voice, data and IP (internet protocol) services tobusiness and residential customers, as well as services to other telecomscarriers, mobile operators and providers of content, applications andinternet services.
ORMcenter is a solution designed to streamline communication andcollaboration between operations departments of interconnectedtelecommunication operators, service providers and suppliers. The systemmanages end-to-end quality of service (QoS) and service level agreements(SLA) across the whole spectrum of telecoms operations, from quotation andprovisioning through fault management to business activity monitoring andSLA management.
In a first phase ordered last year, ORMcenter is being used by Cable &Wireless to track and reference orders for leased lines, This deploymentprovides full order control in the pre-sales process across many countries,including Germany, Italy and France removing the issues usually associatedwith different languages, order forms and procedures across thoseterritories. With demand for DSL services growing all over Europe, Cable &Wireless decided to expand and extend its use of ORMcenter to manage thepre-sales and order management processes for DSL too.
Phil Church, CEO of ORMvision, said: “This really is great news forORMvision. Cable & Wireless is a complex organisation with multipleprocesses, and for it to extend its use of us is a great testament to theflexibility of ORMcenter. We have seen a huge increase of interest in BPMover the last 12 months, especially where telco’s are struggling to managehuman-to-human aspects of their cross-boundary operational processes. Thisis precisely the ‘collaborative’ area of telecoms operations ORMvision wasset up to address and we are seeing huge interest in our story across theindustry.”