The CCO of Deutsche Telekom's Romanian subsidiary believes delivering a good customer experience is the key challenge that must be met by telcos.
Telefónica’s advertising chief is on a mission to boost the amount of revenue the operator makes from selling customer data to big business.
Nokia has extended its analytics offering with the launch of predictive marketing and network troubleshooting services.
Telekom Austria Group will roll out smart metering systems to 35,000 customers in Austria after signing a partnership with power grid vendor bsf IT-Solutions.
Ericsson has expanded its partnership in smart grids and smart metering with utilities provider Landis+Gyr as it embarks on a range of projects across the Middle East.
By Vincent Rousselet, Vice President, Market Insight and Strategy, Amdocs
The Vodafone data officer at the centre of the News UK privacy breach is still with the operator, European Communications has learned.
Telefónica is focusing on transport as a key vertical for its Smart Steps big data initiative following an internal reorganisation this year.
Big data has been a big discussion point in Europe this week as the European Commission launched a Public-Private Partnership designed to explore new markets in this key area.
Hewlett-Packard, a key supplier to the telecoms industry, has announced it will separate into two publicly-traded companies by the end of next year.
Orange Chairman and CEO Stephane Richard unveiled a dizzying array of new products and services at the company’s third annual hello show on Thursday in its latest attempt to demonstrate that it knows what its customers want.
Google is spending €600 million over the next four years to build a new data centre in Eemshaven, the Netherlands.
Oracle co-founder Larry Ellison is to become the company’s Executive Chairman of the Board and Chief Technology Officer after giving up his CEO duties.
Nokia Networks has unveiled extensions to its Customer Experience Manager (CEM) suite to enable operators to more efficiently deal with customer complaints and technical troubleshooting.
By Rick Lievano, Worldwide Director of Industry Technology Strategy for the Microsoft Telecommunications Sector.
Videos of European Communications’ latest big data seminar, featuring BT, Orange, Telecom Italia, Deloitte and Amdocs are now available to view.
First, the good news. The telecoms sector is in the top three when benchmarked against other industries for security, according to a former hacker turned telco vendor.
Alcatel-Lucent and Ericsson have both unveiled solutions that aim to help operators realise the benefits of SDN and NFV by supporting back office functions.
Operators could improve customer service by using social media, new research has claimed, which claimed almost two out of three consumers would share their social identity with their mobile company in return for improved customer care.
Amdocs has unveiled a new end-to-end big data analytics service, which it said is designed to help operators to make the most of the large quantities of data generated by customer interactions.
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