Consumers are increasingly putting customer care and operators’ service, device portfolios as their key reasons for being loyal, a new report had found.
The CEOs of technology and service provider companies (TSPs), including telcos, are prioritising investment in customer experience ahead of new products and services, according to a new report.
Three UK is continuing to test ad-blocking technology on its network, as it claimed subscribers were becoming “increasingly frustrated” with marketing content.
Indoor trees, enterprise zones and acoustic performances are some of the new features unveiled by Apple at its new retail store.
Virgin Media has signed up Salesforce to help it improve its customer experience processes.
BT will spend £6 billion over the next three years to expand its fibre and 4G networks, and improve its customer experience.
Customer dissatisfaction with mobile operators has been linked to a lack of investment in digital technology and services in a new report.
EE is to bring 600 customer service roles back to the UK in a bid to improve its customer experience.
The Head of Customer Service at O2 UK believes talk of the death of contact centres as a customer service tool is nonsense, despite outsourcing much of its capability and predicting a continued decline in calls.
Turkcell’s new Chief Customer Officer has said he wants to turn the operator from a beast into a pet in the eyes of subscribers.
Videos from European Communications’ fifth annual customer experience seminar are now available to view.
Vimpelcom’s new Chief Digital Officer is determined to overhaul the embattled operator and says customers will perceive it as a technology company in the next few years.
MVNOs are no longer set to differentiate their offerings based on price, new research has concluded.
Turkcell’s Chief Customer Services Officer has joined a host of other top names speaking at European Communications’ fifth annual customer experience seminar.
The joint start-up incubator formed late last year by the innovation arms of European operators Deutsche Telekom, Orange and Telefónica, and Singapore-based SingTel, has been rebranded as Go Ignite.
Telefónica has revealed it is rolling out big data analytics tools in an effort to anticipate outages and black spots on its global network.
Vodafone has selected Ericsson’s Expert Analytics platform for 22 markets following a trial in Spain, the pair said at Mobile World Congress (MWC) in Barcelona.
Three is to deploy network-based ad blocking technology across its operations after a successful trial with Shine Technologies.
O2 UK’s Head of Customer Service will headline European Communications’ annual customer experience seminar next month.
KPN’s poorly performing enterprise arm continued to struggle as its retail arm was buoyed by increased revenues and customer service metrics in the fourth quarter.
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