The judging for European Communications’ CMO of the Year award is complete and the shortlist has been drawn up.
BT has promised to connect more customers to UK-based contact centres as part of its efforts to overhaul its customer services.
EE has admitted its customer service for fixed broadband subscribers is "not good enough" and has committed to a major overhaul.
Deutsche Telekom has unveiled a range of new offers and services for the annual IFA consumer electronics show.
Swiss operator Sunrise has signed up Adobe, hybris, Hinderling Volkart and Namics to overhaul its digital operations.
The CEO of Danish operator TDC made improvements in customer satisfaction the headline of it Q2 results as the financial performance of its enterprise unit made for grim reading.
Telefónica is to roll out a customer experience-focused service from its start-up accelerator across its global footprint.
Carlotta Ventura, Telecom Italia’s Brand Strategy and Media Director, discusses the operator’s rebranding
By Volker Wiewer, VP International (EMEA+APJ), Teradata Applications
From retail and telecommunications, to financial services and travel, success for brands today comes from being able to show the customer that they are understood.
Telecom Italia will now offer its consumer products under the TIM brand as the operator embarks on its strategy to reposition itself in the Italian telco market.
WeDo Technologies has launched a new software product aimed at driving value through monitoring customer behaviour.
EE has been fined £1 million for failing to comply with Ofcom’s rules on handling customer complaints.
Telco executives think customer experience, cloud services and big data analytics will be the top three investment priorities for CEOs in 2020.
European Communications is looking for nominations for its second annual CMO of the Year award, which kicks off today.
Alcatel-Lucent has launched a G.fast gateway and published new research on self-help customer service tools.
The new Chief Executive of Ofcom has warned UK operators that they must serve customers better or face investigation.
Vodafone UK has unveiled its fixed network offering, which is only targeting existing customers in selected areas.
Turkcell, Bulgaria’s Vivacom and Andorra Telecom have signed up Netcracker to provide a range of solutions.
Network providers need to move quickly in order to position themselves as the “intelligent digital dial tone” of the new digital economy, the annual TM Forum Live event has heard.
Ericsson has joined forces with Pegasystems in a bid to improve the customer experience that operators offer their subscribers.
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