Telefónica is to roll out a customer experience-focused service from its start-up accelerator across its global footprint.
Carlotta Ventura, Telecom Italia’s Brand Strategy and Media Director, discusses the operator’s rebranding
By Volker Wiewer, VP International (EMEA+APJ), Teradata Applications
From retail and telecommunications, to financial services and travel, success for brands today comes from being able to show the customer that they are understood.
Telecom Italia will now offer its consumer products under the TIM brand as the operator embarks on its strategy to reposition itself in the Italian telco market.
WeDo Technologies has launched a new software product aimed at driving value through monitoring customer behaviour.
EE has been fined £1 million for failing to comply with Ofcom’s rules on handling customer complaints.
Telco executives think customer experience, cloud services and big data analytics will be the top three investment priorities for CEOs in 2020.
European Communications is looking for nominations for its second annual CMO of the Year award, which kicks off today.
Alcatel-Lucent has launched a G.fast gateway and published new research on self-help customer service tools.
The new Chief Executive of Ofcom has warned UK operators that they must serve customers better or face investigation.
Vodafone UK has unveiled its fixed network offering, which is only targeting existing customers in selected areas.
Turkcell, Bulgaria’s Vivacom and Andorra Telecom have signed up Netcracker to provide a range of solutions.
Network providers need to move quickly in order to position themselves as the “intelligent digital dial tone” of the new digital economy, the annual TM Forum Live event has heard.
Ericsson has joined forces with Pegasystems in a bid to improve the customer experience that operators offer their subscribers.
Belgium’s incumbent operator has speeded up its rebranding to the Proximus name.
Ericsson has been selected as equipment supplier for Indian direct-to-home (DTH) operator Tata Sky as it looks to enhance its video services.
Telecom Italia has teamed up with BNP Paribas Cardif to offer loyal customers free home insurance.
Belgacom is closing the last public telephone booths in Belgium after 83 years.
By Mike Sloman, Vice President Business Development at Firstsource Solutions
Tech Mahindra and MDS have announced a global strategic partnership, and unveiled UK retailer Dixons Carphone as their first customer.
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