Exclusive videos from European Communications' recent customer experience seminar are now available to view.
Attendees at the Understanding Customer Experience event in London on 18 January saw four presentations featuring operator Openreach, market research firm Kantar Worldpanel and management consultancies Accenture and Infosys.
What consumers really want and how operators are attempting to meet these expectations were some of the topics under discussion in the first two presentations. More specific angles such as how to improve physical retail outlets and how the customer experience agenda is changing were featured in the latter two presentations.