White papers
25 August 2006 09:16
IMS - Understanding the challenge...realising the potential
Convergys White Paper
14 July 2006 11:48
Mobile data management at the point of sale
...or how to minimize customer churn. By Sicap.
26 May 2006 15:52
Customer Loyalty Management
12 May 2006 14:05
Intel Products Increase IMS Performance
24 April 2006 10:49
Customer Centricity
Composite desktop applications like the Microsoft Customer Care Framework can help operators by increasing speed time-to-market, reducing churn and enabling a 360-degree view of the customer.
By Guenter Dahm, EMEA Solution Specialist, Communications Sector at Microsoft
03 February 2006 10:55
Convergys On-line Charging White Paper
Investing in a flexible, low-cost operational model needs to be a high priority for all operators. Competition is intensifying, voice margins are being squeezed, and there is a growing need to implement charging solutions that can both support
