Previous Events

Date: Tuesday 18th March 2014
Time:
9:00am - 12:30pm
Venue:
Grange St Paul's Hotel

Time to get personal

Improving customer experience continues to be at the top of operators’ to do lists, but increasingly a one-size fits all approach will not work. As customers’ usage of data increases, it’s time for operators to get much more personal with them.

Whether it’s offering customers more bespoke services based on location and preferences, responding to them online as individuals or rewarding them more appropriately for their loyalty, there remains much more that operators could and should do.

Date: Friday 29th November 2013

Time: 9:00am - 12:30pm

Venue: Tower 42, 25 Old Broad Street, City of London, EC2N 1HQ

CLICK HERE to view the videos from the seminar and catch up on the presentations

CLICK HERE to go to our seminar microsite and for further information on our speakers

Managed chaos? The rise and rise of telco outsourcing

With European operators experiencing continued revenue and profit decline, increasing competition from non-telcos and an ever more complex technological landscape, the theory behind outsourcing key areas of their businesses is growing in popularity.

This seminar took a look at the state of the managed services industry to ascertain which areas are growing in importance – from retail versus enterprise to traditional network and IT managed services versus the emerging areas of big data analytics and M2M.

Crucial areas of discussion such as the principal challenges that engaging in managed services contracts creates for operators and how such contracts will evolve over the next 12-24 months were also tackled.

Date: Tuesday 24th September 2013

Time: 9:00am - 12:30pm

Venue: Tower 42, 25 Old Broad Street, City of London, EC2N 1HQ

CLICK HERE to view the videos from the seminar and catch up on the presentations

CLICK HERE to go to our seminar microsite and for further information on our speakers

Do the numbers stack up for operators?

Mastering big data is widely recognised as being of crucial importance to operators in Europe as they look to return to growth.

While still in its infancy – the majority of operators appear to be still in the process of evaluating how they can use it small-scale trials – understanding is growing.

However, there is little evidence of anyone getting to close to launching anything similar to Telefónica Digital’s Smart Steps programme, which focuses on selling data to third parties.

This seminar will explore how the telco industry is getting to grips with Big Data, including:

  • Operator case studies
  • Using big data to improve internal processes and selling to third parties
  • Big data and customer privacy – latest insights
  • The talent conundrum – getting hold of and keeping the right staff

This seminar will look at all these issues and more with analysts, operators and vendors discussing what the telco community must do if it is to succeed.

Date: Tuesday 25th June 2013

Time: 9:00am-12:30pm

Venue: Tower 42, 25 Old Broad Street, City of London, EC2N 1HQ

Click here to go to our seminar microsite

Are telcos stuck in reverse?

European operators are upping investment, rolling out new shops and promising they are committed to delivering a best-in-class customer experience but evidence suggests most are still lagging.

As getting customer experience right becomes ever more important, European Communications’ latest seminar brings together a range of industry experts to outline best practice and debate how telcos can improve their current strategies.

Presentations will explore how the customer experience dynamic is evolving, including:

  • Operator case studies
  • Getting the multichannel experience right
  • Creating a differentiated experience
  • Measuring customer experience

This seminar will look at all these issues and more with analysts, operators and vendors discussing what the telco community must do if it is to succeed.

Date: Tuesday 29th January 2013

Time: 9:00am-12:30pm

Venue: Tower 42, 25 Old Broad Street, City of London, EC2N 1HQ

 

With retail markets under severe pressure across Europe as the diminishing price per byte, regulation and the depressed macroeconomic environment contribute to falling revenues, the enterprise market offers operators a real opportunity for growth.

Businesses are moving inexorably towards the cloud, embracing mobility in the workplace and examining the potential of a whole host of new IT and communications tools.

But as the boundaries between the network and IT services continue to blur, this brings operators increasingly into competition with providers with whom they already partner to provide IT services to businesses around the world.

Operators have much work to do in order to convince businesses they are the go-to-people for this new world of digital enterprise and, internally, have a way to go to provide the type of flexible, end-to-end and cutting-edge services that enterprises require.

This seminar looked at all these issues with analysts, operators and vendors discussing what the telco community must do if it is to succeed in the enterprise space.

Two weeks ago European Communications and the Yankee Group hosted an exclusive seminar on the theme of mobile money.

Circa 100 attendees from the world of telecoms, retail and banking came to London to hear presentations, participate in a panel discussion and network with their peers.

Videos from the event are now available to watch exclusively on eurocomms.com – see the list below and simply click to view.

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