The digital age has changed the way we communicate and interact with our family, friends, peers and colleagues. Digital technologies and online services are changing our lifestyle patterns and the speed at which we embrace digital change is a real challenge for communication service providers. Customers demand better end-to-end customer touchpoint experiences, frequent online interactions and full control over their services. These digital capabilities have been key to the revenue success of OTT service providers who have been instrumental in shaping the digital needs and expectations of customers. As a communication service provider, you must lead this business transformation to meet your customers’ needs and pursue the development of new revenue streams in order to compete in a more dynamic digital marketplace.