While service quality in the IoT (Internet of Things) means something different for each industry vertical, in general it comes down to a reliable, constant connection, real-time operation of the device, and efficient online monitoring and fault detection.

So far, mobile operators have focused mainly on connectivity management, but in order to improve their competitive position, telecoms companies need to start delivering holistic IoT services, including device management and application enablement. Customers need an end to end solution that also includes a monitoring device, alarm tracking, applications for visualization, 24h support services, insurance, etc. Only such a comprehensive service that also includes QoS measurement and analysis forms a complete IoT product.

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