White Papers

The self-organizing networks model has already become an essential part of mobile network operators’ (MNO) operational support systems (OSS). Using human engineering skills to manage networks ended with the introduction of 4G technologies, and full manual management of telecom networks is now simply impossible.

While service quality in the IoT (Internet of Things) means something different for each industry vertical, in general it comes down to a reliable, constant connection, real-time operation of the device, and efficient online monitoring and fault detection.

Today’s consumers are always on the go and constantly in a hurry. Customer journeys have become dynamic, as shop­pers often jump from one channel to another, perhaps starting an order process online and finalizing in a physical store. The relationship between the CSP (communication service provider) and its customer has evolved to become much more personal than it used to be. Clients need to feel that their time is valued, that they can order person­alized services, and that they will get a response to their enquires via their chosen channel.

From a business perspective, NFV/SDN technology is probably not judged on its technical capabilities, but rather on how it can improve operational and business efficiency. In particular, it can be assessed in regard to its capacity to boost service innovation and reduce time to market. In both cases the judgment should be made from the customer service perspective, however exciting the technological aspects may be for network engineers or other IT experts.

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In a typical scenario the operators involved sign non-disclosure agreements (NDAs), which means that any operational activities (establishing the target network KPIs, preparing the site selection process, etc.) resulting from the merger will be held off until official approval is obtained from the authorities and the due diligence phase is over.

Struggling with network modernization and rollout? Download the findings from a survey that highlights the key strategies needed to driving service provider success. Discover how process automation and orchestration can help you deliver your network rollout and modernization projects faster and more efficiently, while reducing costs.

Constantly growing competition on the telecommunications market forces communication service providers (CSPs) to fight to improve their competitive position, and customer experience is one of the main battlefields. Mobile applications provided by companies such as Facebook, Uber or Spotify are light, easy to use and force the customer to interact constantly with the service provider. Compared to them, an SMS sent by a CSP when its subscribers are crossing international borders seems to be quite modest. But telecoms companies are well positioned too!

With the challenges of traditional market saturation, forward-thinking MNOs are diversifying their offerings with broader, more engaged services, which enable them to achieve revenue growth in a non-traditional way.

A 5-step MNO Business Growth Model is presented which helps categorise the different ways a MNO can identify and deliver new revenue streams.

The white paper explores these revenue streams in-depth and backs up the model with case studies and proven real-life MNO revenue growth examples.

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The world of digital services, IoT and M2M have forced telecom operators to expand their product and service portfolios, which are now often built in cooperation with partners from vertical markets, such as health, automotive, utilities and others. “Service Providers of Everything” must learn how to handle this complexity, as traditional revenue sources such as voice, messaging and data services are not showing enough profit.

Many CSPs still depend on siloed, legacy BSS systems, where separate stacks support various market segments (broadband, fixed, mobile, etc.) or various customer segments (consumer, SOHO, SMB, enterprises, etc.). This sometimes means dozens of various legacy systems supporting one telecom business – systems that can and should be consolidated to support modern businesses efficiently.

A Checklist for Achieving the Benefits and Managing the Risks

“Openness” is one of the critical requirements for Network Functions Virtualization (NFV), a telecom initiative in which network functions are virtualized and run on commercial off-the-shelf (COTS) hardware. Open solutions significantly increase the number of software suppliers, which in turn increases the rate of innovation. By adopting an open strategy for their NFV architecture, telecom equipment manufacturers (TEMs) can develop new solutions faster, while lowering development costs. In addition, as network infrastructures transform to keep pace with the rapid increase in data traffic from new user behavior and new connections for the Internet of Things (IoT), employing a pragmatic open NFV strategy can facilitate improved capital and operational efficiencies, reducing total cost of ownership..

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