The hosted PBX and unified communications (UC) services market is set to grow 13 percent this year as enterprises look to cloud-based solutions, according to new research.

Such solutions are forecast to become a €9 billion market by 2018, representing 62.6 million seats, with growth in every region, the Infonetics Research Business Cloud VoIP and UC Services report has found.

Interest from large enterprises in hosted VoIP services is escalating, with more companies evaluating and choosing providers. There is broad adoption in SMEs as well, the report noted.

"While sales of premises-based PBX systems have been stagnant to declining over the past few years, the market for cloud services continues to expand with businesses worldwide seeking out hosted alternatives. Hosted services seats grew more than 20 percent worldwide in 2013," said Infonetics analyst Diane Myers.

However, the competitive landscape for business services remains highly fragmented, with an increasing number of PBX and UC vendors, enterprise agents, system integrators and resellers expanding into the market along with traditional service providers.

In turn, this is creating problems for end users who are faced with a wide variety of options and inconsistent billing structures.

In an interview with European Communications, Vodafone Global Enterprise CEO Jan Geldmacher hinted at the problems operators are having in this regard.

He said: “By overlapping services with IT providers we are probably confusing our customers. We are on a constant journey to improve and enrich our product portfolio… and [we have] a constant job to communicate this with our customers.”

Have you voted for your European operator CMO of the Year? Click here to read more

Read more

BT launches 4G LTE for business customers

More News

Iliad enters content game in France, finally launches Italian mobile business Iliad enters content game in France, finally launches Italian mobile business Iliad has acquired football rights in France and launched its opco in Italy as it looks to reboot after a disappointing set of financial results. More detail
Three UK appoints new CCO, CFO Three UK appoints new CCO, CFO The departure of Three UK's Chief Commercial Officer after just 18 months in the job has triggered a shake-up of the mobile operator's top team. More detail
TalkTalk to sell enterprise customer base to Daisy as it registers full-year loss TalkTalk to sell enterprise customer base to Daisy as it registers full-year loss TalkTalk has agreed to sell 80,000 business customers to rival Daisy Group in a £175 million deal. More detail
A1 Telekom Austria Group rebrand reaches Bulgaria A1 Telekom Austria Group rebrand reaches Bulgaria Bulgaria is the third A1 Telekom Austria Group opco to get rebranded as the telco looks to market itself as a provider of "advanced" IT, IoT, cloud and content services. More detail
Orange Business Services puts IoT to use on saving ships’ fuel costs Orange Business Services puts IoT to use on saving ships’ fuel costs Orange Business Services has expanded its work with Dobroflot by developing a customised IoT solution for the Russian fishing company. More detail
    

 

European Communications is now
Mobile Europe and European Communications

  

From June 2018, European Communications magazine 
has merged with its sister title Mobile Europe, into 
Mobile Europe and European Communications.

No more new content is being published on this site - 

for the latest news and features, please go to:
www.mobileeurope.co.uk 

 

@eurocomms