Ericsson has revealed that New Zealand’s leading operator has deployed its OSS/BSS software and that it has signed a global partnership with TIBCO.

 

Spark has used the vendor’s Service Agility Suite to simplify its product portfolio, automate thousands of processes and simplify those that must remain manual.

 

Dr Claire Barber, General Manager of Change and Technology at Spark, said the deployment had led to improvements in new service rollout and more effective cost utilisation.

She explained: “Our driving aim of the process is to better manage our network and customer services in order to continue to improve customer engagement and experience.”

Spark is the incumbent operator in the country, known as Telecom New Zealand until a name change earlier this year.

Ericsson made the announcement at its annual OSS/BSS event, which is taking place in New York.

The Sweden-based vendor also revealed that it has formed a global partnership with software firm TIBCO.

As a result of the deal, TIBCO middleware will be included in Ericsson's OSS/BSS portfolio of services in the area of charging, billing, order management, product catalog, customer relationship management and customer experience management.

Paolo Colella, Vice President and Head of Consulting and Systems Integration at Ericsson, commented: "We believe there is value in developing global partnerships to help deliver a more comprehensive set of commercial offerings to our customers.

"TIBCO is a trusted name in software solutions for this industry and we have the global scale, skills and consulting and systems integration expertise. Together we can transform operators' OSS/BSS solutions and enable communication service providers to become more cost-efficient and agile."

Last week, Ericsson said increased demand for OSS and BSS helped to push third quarter revenues up nine percent.

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