Swisscom, Sunrise, Orange and upc cablecom have signed a net neutrality agreement that they claim will guarantee an open internet in Switzerland. 

The four operators have established a code of conduct alongside cable network association Swisscable that ensures web users in Switzerland can access the content, services and applications of their choice without restriction, while also being guaranteed freedom of expression and opinion.

An ombudsman office comprised of “independent experts” will also be established to ensure providers abide to the new code of conduct and investigate those suspected to be in breach of the code. Findings will be reported to the public on a yearly basis.

A statement from Swisscom read: “The code states that network management for the purpose of ensuring quality and provision of services tailored to end users may continue, for example when official rulings have to be put into effect, harmful activity blocked or capacity bottlenecks bypassed.”

Users will also be able to find out what capacity is available to them and how it is shared with other users directly from their service provider.

However, it was suggested that some customers may be able to pay to have their services prioritised.

The agreement revealed that certain users will be able to request tailored offers that “meet the individual needs of customers.” This includes “time-critical” services such as video conferencing, emerging calls and telemedicine applications.

Internet use deemed illegal or that which could damage the network or other internet users is exempt from the agreement, which is the latest act of collaboration between Swisscom, Sunrise and Orange in recent months.

The operators have also collaborated in the creation of m-payment service Tapit, launched in July.

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