Irish operator eircom has hit customers with two pieces of bad news, notably an upcoming rise in prices.

The incumbent announced its first price rises in four years would come into effect from April. Both retail and enterprise customers are affected.

The monthly subscription fee for residential customers will increase by between €2 and €8, while business customers will see a rise of between €3 and €10.

The operator said the average increase per month to a residential customer's bill is less than €5 and less than €9 for businesses.

Last November, the operator reported that revenues declined three percent in the third quarter, despite its mobile arm returning to growth.

Jon Florsheim, MD of eircom Consumer said: “This is the first time in four years that we have announced a price change that impacts the majority of our customers.

“We are doing more than any other operator in the market to invest in infrastructure, to provide new and innovative services and to offer real value to our customers.

“Over the last three years we have invested €1 billion of our €1.5 billion investment commitment, and our high speed fibre broadband rollout continues at pace.

Florsheim added that the best way for customers to maximise savings is to bundle their services together.

The news arrived on the same day that eircom revealed an estimated 10,000 fixed line and broadband customers were without service following heavy rain, wind and lightning in Ireland.

It said over 1,000 repair technicians are working throughout the country and asked customers to log faults on its website.

It did not say when customers would be back online.​

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