Telefónica has signed NetCracker to upgrade its legacy BSS platforms for wireless and fixed services at seven Latin American opcos.
The deal sees the vendor replace existing billing systems and implement new product catalogue, ordering and omni-channel CRM platforms.
The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.
It builds on a deal the Spain-based operator signed earlier this month with Accenture and Alcatel-Lucent to deploy and manage A-L’s Motive Customer Experience Management solution.
Telefónica is predicting a return to revenue growth this year as its transformation strategy continues.
It will report first quarter revenues next month.
Telefónica Group CIO Phil Jordan commented: “NetCracker’s pre-integrated BSS suite will enable our organisation to improve customer experience and reduce time-to-market.
“NetCracker’s implementation methodology will also help us standardise our systems and processes across multiple operators.”
The deal is the second that Netcracker has secured with a European operator this year.
Swisscom-owned Fastweb contracted the company to overhaul its OSS earlier this month.
Also in April, Telefónica chose Netcracker parent NEC to become its global integrator of enterprise cloud services.
NetCracker VP of Global Solutions Bob Titus commented: “We look forward to delivering this large BSS transformation program for Telefónica, helping the service provider streamline operations and reduce complexity without impairing customer experience.”