BT has revealed it is using Cloudera’s big data technology to improve its broadband service and get a more unified view of its enterprise customers.

The UK-based operator implemented the vendor’s enterprise data hub (EDH) solution a year ago.

It said that by consolidating DSL performance data with copper network test data, for example, it had been able to more accurately predict when dispatching an engineer to diagnose the access network would be effective.

The EDH has also been used to overcome legacy infrastructure problems relating to the operator’s enterprise customers.

Previously, BT’s business customer records were spread across multiple databases, which needed to be reconciled and updated every day.

According to BT Chief Data Architect Phillip Radley, the data cycle now takes eight hours instead of 24, and the operator is able to process five times the amount of data as before.

Further, he claimed BT had been able to achieve an RoI between 200 and 250 percent from its Hadoop implementation.

Radley said: “We worked with Cloudera and went from PowerPoint to production in nine months, which is pretty good by our standards!

“This sets a new precedent and allows us to bring exciting new offerings to our customers, faster than we could before.”

Looking ahead, BT is understood to want to the use the tech to improve its 4G network.

The two companies also said they had worked together on training existing staff, reducing the need to hire people.

Radley said: “We were able to save time and money on headhunting for Hadoop experts by training the skilled teams we already had.”

Amy O’Connor, Big Data Evangelist at Cloudera, added: “With some fairly limited professional services and training, we upskilled their Linux admins and helped them quickly become operational.”

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