Orange Business Services has launched a new IT solution for multinational business, as T-Systems extends an SAP-based contract with Jet Aviation.

OBS’ Service Management Suite provides a range of infrastructure management services, including consulting, deployment and operations.

Enterprises can control their entire infrastructure, whether devices are managed by themselves, Orange or a third party, using the solution.

OBS said the product, which is available worldwide, delivers cost optimisation, simplification, visibility and control, as well as performance improvement.

It incorporates a platform belonging to ServiceNow, an IT service management company that OBS counts as a partner.

The operator said the solution had been “extensively trialed” with customers.

Norbert Wieland, Global Service Manager for Siemens WAN, said: “To help us gain more visibility and control over our WAN, we integrated our incident management processes with the Orange SIAM (service integration and management) helpdesk using ServiceNow.

“This means that validated information from Orange experts is now made available online to the right target groups within our global organisation.

“This minimises the impact on our business in case of incidents and ensures that our infrastructure can serve the business.”

Meanwhile Jet Aviation, a subsidiary of aerospace and defense company General Dynamics, has renewed its contract with T-Systems by a further four years.

The contract covers on-demand, cloud-based services from SAP, which help Jet Aviation with the planning of its corporate resources for the procurement, controlling, maintenance, repair and outfitting of aircraft.
In addition, T-Systems said it would implement additional projects and integrate its consulting services in the SAP environment.

Roland Stettler, Sales Director at T-Systems in Switzerland, said: “We managed to convince [Jet Aviation] with our marketable services and experience despite the intense competition.

“By using cloud services, companies make gains in flexibility and expedience.

“They are able to dynamically respond to business development, which is why we are keeping up, especially in sectors such as travel, transport and logistics which are prone to fluctuation."

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