O2 and Sky have again been ranked as the leading telecoms providers in the UK by the country’s regulator.
Ofcom’s annual survey asks thousands of customers to rate their service experience across mobile, landline, broadband and pay TV.
Sky came out top in the landline, broadband and pay TV sectors, while O2 came out top in mobile in 2015.
According to the report, Sky was “significantly above average” in landline and provided “significantly higher than average levels of satisfaction” when it came to broadband.
O2 upped its score by two percentage points to 80 percent in mobile versus 2014.
Ofcom only scored two companies in pay TV – Virgin was the other provider.
In landline, BT improved its score by eight percentage points to 69 percent while TalkTalk saw its score drop by six percentage points to 56 percent.
Both remain well behind Sky, which scored 79 percent.
In broadband, TalkTalk saw its score drop by nine percentage points to 53 percent while Virgin saw its score drop by six percentage points to 70 percent.
Sky was top with 80 percent.
Three providers – EE, Three and Vodafone – saw their satisfaction scores fall in mobile.
EE fell three percentage points to 66 percent, Three fell one percentage point to 69 percent and Vodafone dropped two percentage points to 69 percent.
Virgin upped its score by two percentage points to 78 percent.
All will be watching anxiously ahead of Sky’s arrival into the UK mobile market this year.
BT's acquisition of EE also got the final regulatory green light last week, while Three hopes to conclude a deal for O2.
Overall, Ofcom said providers across all categories had maintained a satisfactory level of customer service – between 67 percent and 76 percent.
Chris Stylianou, MD of Sky’s Customer Service Group said: “We want our customers to be happy with the service and support we are providing and these results are a real testament to the hard work of everyone who works in our Customer Service teams.”
An O2 spokesman said: “We work hard to deliver the best possible service to our customers and are pleased they are rewarding us with the highest levels of satisfaction and loyalty.
“There is always more to do and we will continue to be relentless in our pursuit to deliver great service and unique experiences that set us apart from our competitors.”
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