Telefónica has revealed it is rolling out big data analytics tools in an effort to anticipate outages and black spots on its global network.
The Spain-based operator said the “ground-breaking” project would enable it to capture the “true quality” of customer service experience in real time.
The tools will cover all of the Service Operations Centres implemented locally by Telefónica in the countries where it operates, and use anonymous, aggregated information on customers’ network use.
European Communications understands that Huawei will provide the technology that the operator uses. A final deal is yet to be finalised, but Huawei is a confirmed bidder and a demo on show at Mobile World Congress uses the China-based vendor’s tech.
The project will begin in the Q3 of this year in Argentina and Chile before being expanded across all markets.
Telefónica CTO Enrique Blanco said: "Connectivity is the oxygen of digital life and that is why for Telefónica it is vital that we provide customers with excellent connectivity, which means guaranteeing that they can be always connected, in any place and from any device, with the highest quality."
The announcement echoes one made by rival Vodafone.