Turkcell’s Chief Customer Services Officer has joined a host of other top names speaking at European Communications’ fifth annual customer experience seminar.
The free-to-attend event takes place on 22 March in London. Click here to register.
Doğuş Kuran joins Mark Gait, O2 UK’s Head of Customer Service, in outlining the latest thinking that operators have regarding their customer experience strategies.
While O2 came top of the UK regulator’s annual ranking for customer service in mobile, Turkcell is focused on becoming a convergent operator in its home market and expanding its international presence.
The two operators will be joined by four other keynote speakers.
Jo Causon, CEO of the Institute of Customer Service, will discuss why the telecoms industry still performs poorly compared to other sectors.
Vincent Rousselet, Vice President of Market Insight and Strategy at Amdocs, will analyse what “going digital” actually means for consumers and for service providers when it comes to customer experience.
Rod Sheriff, Founder and CEO of in-gage, will outline how telcos can reframe the service centre discussion in the executive team to drive value.
Finally, European Communications Editor Marc Smith will outline the key findings from European Communications’ fifth annual customer experience research.
The seminar takes place at Grange Tower Bridge Hotel in London from 9am-1pm.
Click here to read more about this event.