Openreach is connecting new customers and fixing faults at the fastest rate since it started publishing performance data, BT has claimed.
CEO Clive Selley said its network division, which has come in for strong criticism from its operator customers, is now fixing 84 percent of faults within two working days. This is up from 67 percent in 2014, when it first went public with its metrics.
It said 93 percent of new lines were being installed on time and the average appointment has been cut by four days to a seven day wait.
Selley added the company is on track to halve missed appointments by the end of 2016, after reducing them by more than a third in three months.
Clive Selley, CEO, Openreach said: “Improving the service that we provide to customers is my number one priority. These latest figures show we’re making real progress and we’re well on the way to hitting my target of halving missed appointments to two and a half percent within a year.
“Everyone at Openreach recognises there’s more to do, but these are encouraging signs that our investments and focus are having a positive effect. We’re recruiting 1,000 engineers this year, and by simplifying the way we work and giving our people the training and tools they need, we will achieve even better outcomes. I’m particularly pleased that we’ve managed to repair faults faster than this time last year, despite the wettest June on record."
Selley said Openreach was beating all 60 service measures set out by UK regulator Ofcom earlier this year. Ofcom said Openreach needed to raise its game in installing high speed lines and cut its wholesale fees.
By March next year, Openreach has vowed to halve the number of missed appointments it is responsible for to two and a half percent.