Deutsche Telekom is refusing to rule out external foul play after around 900,000 broadband customers with “certain routers” have been hit by coverage outages since yesterday afternoon (27th November).

“Based on the error pattern, we cannot exclude the possibility that the routers have been targeted by external parties with the result that they can no longer register on the network,” the company said in a statement.

The number of affected customers is now decreasing significantly, the Germany-based operator said, while its network is fully operational.

However, it said also it is struggling to pinpoint and resolve the issue.

“There is no error pattern: some customers are experiencing temporary problems or very marked fluctuations in quality, but there are also customers for whom the service is not working at all,” the statement read.

“Experts from Deutsche Telekom and the router manufacturers have already been working on a solution through the night.

"In case of problems, we still recommend disconnecting your router from the network, even if this did not necessarily have the desired effect yesterday.”

Deutsche Telekom is offering customers with a mobile contract a free ‘day-flat’ pass to use its mobile broadband network.

Those customers who do not have a mobile contract are being advised to go to DT shops.

In total, the operator has 20 million fixed network customers.

It has dismissed claims the metropolitan areas have been most affected.

“There are no localised focal points,” it said. “The fact that the error pattern occurs more in metropolitan areas is due to population distribution, which means it is purely a statistical conclusion.”

More News

EE TV adds voice commands through Amazon Alexa EE TV adds voice commands through Amazon Alexa EE TV customers will be able to control their set-top boxes through voice commands after the UK operator added support for the Amazon Alexa virtual assistant. More detail
Swisscom toasts profitable second quarter Swisscom toasts profitable second quarter Swisscom reported a 10 percent rise in net profits in the second quarter and upped its EBITDA guidance for the year. More detail
KPN buys IT firm in healthcare push KPN buys IT firm in healthcare push KPN has acquired an IT services provider as it looks to strengthen its offering to the healthcare and public sector markets in the Netherlands. More detail
“Considerable anger” at Telit as CEO resigns over fraud charges “Considerable anger” at Telit as CEO resigns over fraud charges Telit CEO Oozi Cats has formally departed the company after it emerged that he concealed historical criminal charges. More detail
Manx Telecom suspends CFO over alleged drug offences Manx Telecom suspends CFO over alleged drug offences Manx Telecom has suspended its CFO after he was charged with drug smuggling offences. More detail
    

@eurocomms