European Communications’ annual survey of the telecoms industry’s customer experience efforts is now live.

The 2017 version looks at what the biggest source of poor customer experience is, the main challenges the industry has to overcome and the best levers it has to drive this change.

Operators can share their views on how their company is performing, where investment is being focused and whether they are confident of serving the needs of their customers in the future.

Customer experience continues to be front and centre of the c-suite agenda at telcos – whether it is hiring thousands of new staff or introducing new technology.

You can take the survey below.

The results will be shared at our annual customer experience seminar, which takes place in London on 10 May. Click here for more information.

Create your own user feedback survey

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