BT has created a team of Chief Information Officers in a move intended to improve dialogue with some of its enterprise customers in the UK.
The new CIO team is part of a restructure within the operator’s Major Corporate and Public Sector division that aims to create a more devolved approach in order to keep up with market trends.
The team will provide the “voice of the customer”, BT said, and ensure that products and services are designed around their needs.
In particular, it will focus on addressing specific public sector verticals such as central government and defence as well as major corporate customers.
Part of the team’s role will include speaking to the CIOs of these organisations to create a shared plan on how technology can improve their businesses.
Led by Philip Baulch, CIO of the Major Corporate and Public Sector arm, the team will consist of specific industry leads as well as six new positions focusing on individual geographic areas in the UK.
In addition to Baulch, it will include Paul Ryder, CIO Central Government, Phil Brunkard, CIO Regional, Gary Moore, CIO Defence, and Tom Baker, CIO Major Business .
COO David Petty and CTO Ian Simpson will provide support on complex deals.
“We have a wealth of technical expertise within BT, developed over years of working with customers across all industries,” Baulch said.
“We are seeing these industries impacted by huge changes – political, economic, and technological.”
BT’s Business and Public Sector business unit, which includes the Major Corporate and Public Sector division, saw earnings fall 14 percent to £391 million in the three months to the end of March, with sales down two percent to £1.22 billion.
Meanwhile, BT also announced today the launch of BT Managed Endpoint Access Security, a new security service that will allow enterprises to monitor traffic on devices on corporate networks.
The telco partnered with ForeScout Technologies, an IoT security company, to offer the service.