Orange’s enterprise arm will supply networking and contact centre services to Dubai-based ride-hailing company Careem after winning a three-year contract.
Careem, which allows users to hail a driver through an app in over 80 Middle Eastern cities, has charged Orange Business Services (OBS) with supplying an IP network to connect its corporate offices in Cairo, Dubai and Paris.
In addition, its 400 customer service agents, who handle over 10,000 calls a day, will use OBS’s digital contact centre solution as the company looks to reduce fixed voice costs.
The two products will help Careem to launch its service in a new city in just one day, the France-based operator said.
Financial details were not disclosed.
Luc Serviant, Vice President, Middle East and Africa, at OBS, said: “We are now moving toward developing a global relationship with [Careem] to deliver additional services in the spirit of meeting their fundamental needs for speed, reliability and flexibility in each of their new global markets.”
The contract win is the latest in a slew of deals for OBS.