BT has opened a new managed customer service centre in the latest move to improve how it serves its large corporate and public sector clients.
The UK-based operator said it had invested £1 million in the new facility, which is located in Belfast.
The so-called intelligent Network Operations Centre will proactively monitor the various networks of 700 BT enterprise customers around the UK.
The centre also offers a new online portal that provides access to current and historic data about customers’ network.
BT said the centre is staffed by 170 IT experts.
BT’s Managing Director for Customer Service, Trafford Wilson, said: “The opening of the intelligent Network Operations Centre – or the iNOC as we call it – is the next big step in BT’s plans to overhaul its service to public sector and business customers through investing in our people and world-class technology.”
Last month, BT announced plans to create a team of CIOs that will provide the “voice of the customer”.
In April, the operator opened a new Customer Experience Lab in Scotland that promised to “rip up the rule book” when it came to serving enterprises.
BT’s Business and Public Sector business unit saw earnings fall 14 percent to £391 million in the three months to the end of March, with sales down two percent to £1.22 billion.
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