Orange partners with G4S to secure homes in Luxembourg

Orange has teamed up with security company G4S to offer a smart home security solution in Luxembourg.

Called Smart Security, the solution includes a set of monitoring devices for the home that can be managed via a mobile app.

G4S engineers install motion sensors with built-in cameras, which take photos when activated and send a notification to the customer’s smartphone as well as to the G4S security team, in the home.

Depending on user instructions, a 24-hour support team can then intervene.

There is a one-off installation fee of €99 for the service, which is available in two packages: a €32 per month Relax plan includes basic equipment such as the control unit and a motion sensor, while a €42pm Zen plan adds extra services.

For example, a video camera means customers can check on the status of their home at will, while G4S will also look after a spare key that they can use to enter the property themselves if instructed.

Orange’s Luxembourg arm, a subsidiary of its Belgian opco, offers mobile, fixed line and TV services to around six million customers.

This is the second market where Orange has launched a dedicated security product for the retail market, following the launch in May of a similar service in Spain.  

Rival Telefónica introduced a security service to the Spanish market in 2015.

Orange also offers its HomeLive solution, which allows users to monitor connected objects through an app, to consumers in France, but it does not include 24-hour security support.