TalkTalk made a net loss in its latest financial results as it prepares to launch a new mobile proposition.
The low-cost provider, which is ditching its own mobile offering in favour of reselling a rival’s, registered a net loss of £71 million in the six months to 30 September.
The company forecast a hit to profits earlier this year, partly based on acquisition costs and marketing spend.
Alongside the loss, revenues declined from £869 million to £828 million as TalkTalk registered year-on-year falls across all its headline metrics apart from data, which ticked up by £8 million to £82 million.
The declines came despite its customer base rising by 47,000 in the last six months, as ARPU suffered.
The number of subscribers taking fibre-based broadband ticked past the one million threshold after 151,000 customers joined.
Following publication of Ofcom’s FTTH consultation earlier this month, TalkTalk said it was continuing to explore co-investment opportunities for pure fibre technology.
The number of TV subscribers hit 1.3 million, up by 19,000, snapping a six-quarter long streak of declines.
But ahead of the unveiling of a new mobile proposition in the coming weeks, the company’s mobile customer base slipped by 61,000 to 852,000.
CEO Tristia Harrison said: "When we simplified and reset the business in May we said our priorities were growth, cash and EBITDA, in that order.
“The first half performance shows we are delivering on that plan.
“We have now delivered a third consecutive quarter of growth in our broadband base, with both Retail and Wholesale bases growing; returned to on-net revenue growth; and delivered lower churn than a year ago.
“Our clear value proposition is resonating strongly against an uncertain economic environment and underpins our plan to simplify and focus all our investment in delivering affordable, reliable fixed connectivity to both homes and businesses.”