Alcatel-Lucent has launched a new cloud-based communications solution for SMEs and expanded its services for mid-to-large enterprises.
 
The news comes as the France-based vendor announced last week that it has entered into exclusive discussions with China Huaxin for the sale of its enterprise division.
 
The new OpenTouch Office Cloud (OTOC) solution, which will be offered as a unified communications-as-a-service, is aimed at improving employee productivity and enhancing customer service, A-L said in a statement.
 
OTOC is based on A-L’s OmniPCX Office RCE technology foundation, which delivers a pre-configured server for business telephony, customer service and enhanced business operations, and is used by 17 million customers around the world.
  
In addition, A-L has announced updates to its OpenTouch Enterprise Cloud (OTEC) solution, such as a new CPE-2-Cloud transformation programme and a voice inbound contact centre-as-a-service.
 
The virtualised, hardware agnostic software suite was first unveiled last March.
 
Eric Penisson, General Manager of the Enterprise Communications Business Division at Alcatel-Lucent said: "The ability to help business adopt cloud-based services is the focus of our OpenTouch Cloud suite. Both OpenTouch Office and OpenTouch Enterprise Cloud give employees the collaborative experience they want, and have been extremely well received by our channel partners who recognise the value our cloud-based services bring to their existing and potential customers.”
 
A-L didn’t break out revenues from its Enterprise division in its latest financial results, but the business unit in which it provides a significant proportion of the sales fell over 10 percent to €232 million last year.
 
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