Ericsson has announced that TeliaSonera has selected its Customer Experience Management (CEM) platform, while CenturyLink has picked its OSS/BSS solution.
 
The platform will allow TeliaSonera to address subscriber demand and improve service quality and user experience, the vendor said at Mobile World Congress in Barcelona.
 
Ericsson's consultants and systems integrators will support the implementation with services such as business process refinement and systems integration.
 
Carl-Magnus Hallberg, Head of Mobility Technology Solutions at TeliaSonera said: "We are proud to become one of the first operators to deploy this solution which provides an innovative tool for improving the quality of our services and networks as well as proactively enhancing the quality in our customer support."
 
In a separate announcement, the vendor said that US broadband provider CenturyLink is employing its OSS/BSS platform in a bid to improve service delivery times and control for the services it delivers to its enterprise customer base.
 
The Swedish vendor will employ its Service Innovation Framework for this project which will help CenturyLink enhance its business customers' customer experience.
 
In addition, the work with Ericsson will enable CenturyLink to simplify its business processes via a single platform for delivering next-generation products such as Ethernet, Internet, Virtual Private Network and Optical Wavelength services.
 
The project will be implemented at the end of the year and continue through 2015.
 
Per Borgklint, Senior Vice President and Head of Business Unit Support Solutions, Ericsson, commented: "We continue to build upon our wide and deep portfolio to bring pre-integrated solutions to the market for faster time-to-market and lower total cost of ownership.”
 

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