Telefónica has announced it is modernising and standardising part of its BSS on Amdocs software in two Lat-Am countries.

The Spain operator has selected Amdocs for transformation projects in Chile and Peru.

Specifically, the aim is to enable Telefónica’s subscribers in these countries to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, internet and TV.

As well as improving the customer experience, the vendor said Telefónica will also benefit from reduced total cost of ownership.

Phil Jordan, Global Chief Information Officer at Telefónica, said he expected this to be achieved through high levels of standardisation and re-use across the group with “transformation speed and cost advantages”.

He added: “With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience.”

The news builds on transformation projects that Telefónica is already undertaking in Argentina as it looks to streamline its operations.

Excluding Brazil, the operator’s Q1 2014 revenues in Lat-Am were down 13 percent year-on-year.

[Read more: O2 UK bucks trend as Telefónica sees revenues and profits fall]

Patrick McGrory, President for the Caribbean and Latin America region at Amdocs, commented: “We’ve developed innovative methodologies and expertise specifically targeted to help customers like Telefónica who operate in multiple countries, transform and establish group synergies that can power a better end-customer experience, while driving profitable growth.”

Read more

Amdocs unveils telco-specific end-to-end big data service

Click here to video watch a Q&A with Matt Roberts, Marketing Director of Big Data & Strategic at Amdocs.

More News

Iliad enters content game in France, finally launches Italian mobile business Iliad enters content game in France, finally launches Italian mobile business Iliad has acquired football rights in France and launched its opco in Italy as it looks to reboot after a disappointing set of financial results. More detail
Three UK appoints new CCO, CFO Three UK appoints new CCO, CFO The departure of Three UK's Chief Commercial Officer after just 18 months in the job has triggered a shake-up of the mobile operator's top team. More detail
TalkTalk to sell enterprise customer base to Daisy as it registers full-year loss TalkTalk to sell enterprise customer base to Daisy as it registers full-year loss TalkTalk has agreed to sell 80,000 business customers to rival Daisy Group in a £175 million deal. More detail
A1 Telekom Austria Group rebrand reaches Bulgaria A1 Telekom Austria Group rebrand reaches Bulgaria Bulgaria is the third A1 Telekom Austria Group opco to get rebranded as the telco looks to market itself as a provider of "advanced" IT, IoT, cloud and content services. More detail
Orange Business Services puts IoT to use on saving ships’ fuel costs Orange Business Services puts IoT to use on saving ships’ fuel costs Orange Business Services has expanded its work with Dobroflot by developing a customised IoT solution for the Russian fishing company. More detail
    

 

European Communications is now
Mobile Europe and European Communications

  

From June 2018, European Communications magazine 
has merged with its sister title Mobile Europe, into 
Mobile Europe and European Communications.

No more new content is being published on this site - 

for the latest news and features, please go to:
www.mobileeurope.co.uk 

 

@eurocomms