Oracle co-founder Larry Ellison is to become the company’s Executive Chairman of the Board and Chief Technology Officer after giving up his CEO duties.
Nokia Networks has unveiled extensions to its Customer Experience Manager (CEM) suite to enable operators to more efficiently deal with customer complaints and technical troubleshooting.
By Rick Lievano, Worldwide Director of Industry Technology Strategy for the Microsoft Telecommunications Sector.
Videos of European Communications’ latest big data seminar, featuring BT, Orange, Telecom Italia, Deloitte and Amdocs are now available to view.
First, the good news. The telecoms sector is in the top three when benchmarked against other industries for security, according to a former hacker turned telco vendor.
Alcatel-Lucent and Ericsson have both unveiled solutions that aim to help operators realise the benefits of SDN and NFV by supporting back office functions.
Operators could improve customer service by using social media, new research has claimed, which claimed almost two out of three consumers would share their social identity with their mobile company in return for improved customer care.
Amdocs has unveiled a new end-to-end big data analytics service, which it said is designed to help operators to make the most of the large quantities of data generated by customer interactions.
Operators naturally don’t like to talk about it, but fraud remains a significant problem for them.
Eurocomms.com: How would you assess the progress that operators have made over the past 12 months with regard to understanding the behaviour of their customers through big data initiatives?
Operators could benefit from deploying sponsored data plans after a new report found US consumers would welcome such tariffs.
European Communications has unveiled its third annual big data survey as it looks to ascertain how the industry is progressing in this key area. Click here to share your views and be part of our Q2 issue
Consumers want to gain greater control of their personal data and benefit more from sharing it, according to a new study from Orange.
Eurocomms.com: What is the potential business value of the data available within CSPs?
By François de Repentigny, Vice President of Guavus In order for long-term adoption of to be fully realised, big data analytics needs to become an essential part of the telco IT infrastructure. CSPs need to be data-driven.
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