Ericsson and Alcatel-Lucent have bolstered their video offerings with new products and the Swedish vendor taking over a cloud storage provider.
Nokia Networks has unveiled extensions to its Customer Experience Manager (CEM) suite to enable operators to more efficiently deal with customer complaints and technical troubleshooting.
Deutsche Telekom has refreshed its product offering and confirmed the upcoming launch of a hybrid fixed-mobile router as it looks to turn round its fortunes in its home market.
The malware infection rate on fixed residential networks hit an all-time high during the first six months of the year, according to new research.
Tele2 is launching an app that lets mobile users rate network coverage and possibly provide the operator with some cost savings.
Virgin Media Business has announced it is introducing virtual consultants as part of its sales process in a bid to help its staff and improve the customer experience.
Deutsche Telekom has signed a partnership with mobile payments company Bango to deliver direct operator billing (DOB) for app store purchases.
Ericsson has won a five-year contract with Vodafone India to replace legacy billing services with its new pre-paid “self-service” system.
European Communications is delighted to announce a new award for the telecoms industry in Europe – the CMO of the Year – which is designed to recognise the growing importance of top marketing executives at operators across the continent.
Danish incumbent TDC has contracted Sitel to handle part of its customer services operations as it attempts to create the country’s best customer experience.
By John Davis, Manager Director at BCSG
The time has come for telcos to take the step towards becoming providers of cloud-based applications and services to their business customers.
MegaFon has signed of a seven-year deal with Ericsson as it looks to upgrade its network infrastructure.
Ericsson will deliver network field maintenance services and improve the network quality of Vodafone’s Egypt subsidiary after winning a managed services contract.
Nokia has won a deal with Zain Kuwait to deploy its OSS portfolio as the operator looks to become more customer-centric.
Telefónica has announced it is modernising and standardising part of its BSS on Amdocs software in two Lat-Am countries.
As operators grapple with rebranding themselves as "digital businesses" in a bid to succeed in what they are told is now a "digital ecosystem", the products they offer become increasingly important.
Ramon Fernandez and Laurent Paillassot are joining Orange's Executive Committee as Deputy CEOs, the operator has revealed.
Portugal Telecom is taking over the customer loyalty services platform of digital wallet vendor CardMobili.
Forty percent of consumers are planning to change their mobile provider during the next 12 months, with customers increasing complaining about the standards of messaging and internet quality.
The scale of the challenges posed by the rapidly changing face of telecommunications technology that could leave operators with out-dated networks and business models has been outlined in a new report.
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