Telefónica has revealed it is rolling out big data analytics tools in an effort to anticipate outages and black spots on its global network.
Vodafone has selected Ericsson’s Expert Analytics platform for 22 markets following a trial in Spain, the pair said at Mobile World Congress (MWC) in Barcelona.
Three is to deploy network-based ad blocking technology across its operations after a successful trial with Shine Technologies.
O2 UK’s Head of Customer Service will headline European Communications’ annual customer experience seminar next month.
KPN’s poorly performing enterprise arm continued to struggle as its retail arm was buoyed by increased revenues and customer service metrics in the fourth quarter.
Denmark’s TDC has unveiled a new three-year strategy, featuring brand changes, new tech and a promise to improve customer experience.
Alex Duncan, CEO, Openmind Networks
BT has announced plans to hire 1,000 new staff for its customer service teams in the UK.
O2 and Sky have again been ranked as the leading telecoms providers in the UK by the country’s regulator.
European Communications’ fifth annual look into the customer experience that telcos provide is underway.
By Intent HQ’s Taya Vernon
These days, the main discernible difference between two telco brands is often the way they treat their customers.
Alcatel-Lucent has announced contract wins with NTT DOCOMO and Telekom Srbija, while talking up Swisscom’s fibre footprint.
By Victor Donselaar, VP Business Development, Accanto Systems
Vodafone is expanding its fibre footprint in Europe, as well as extending its roaming agreement with Swisscom.
Telefónica has revealed a new strategic plan that will see the telco become a “100 percent digital company”.
Ericsson has announced a customer experience contract win with Yoigo and a smart meter deployment deal with an Austrian utility company.
The CEO of Telenor Norway has said that the operator needs to modernise its “old fashioned” approach to broadband user experience.
The judging for European Communications’ CMO of the Year award is complete and the shortlist has been drawn up.
BT has promised to connect more customers to UK-based contact centres as part of its efforts to overhaul its customer services.
EE has admitted its customer service for fixed broadband subscribers is "not good enough" and has committed to a major overhaul.
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