The number of customer service interactions requiring a human will almost halve over the next two years as video chat and internet-connected devices grow in importance, according to a new report.
Three UK has added two new countries to its Feel at Home roaming initiative.
Ericsson has signed a framework agreement with Ethio Telecom to upgrade its 2G/3G network in Ethiopia.
The ITU has finalised its approval of the G.fast broadband standard, saying the technology offers operators the most efficient and cost-effective means of delivering fibre-like speeds within FTTdp architecture.
Liberty Global has deployed customer experience company Amdocs' MVNO solution to support the launch of mobile services across three European markets.
TeliaSonera and Telenor are to merge operations in Denmark into a new joint venture in the hope that it will create new value in a difficult market climate.
KPN has announced the appointment of Frank van der Post as its new Chief Commercial Officer.
A number of high-profile players from the communications and media industries, including Alcatel-Lucent, Korea Telecom and Telecom Italia, have formed an alliance to help facilitate the growing demands of online video streaming.
European travel company TUI Group is to launch its own MNVO using Telefónica Deutschland’s network.
By Philippe Ougrinov, VP Sales & Marketing at TELUS International Europe
Nokia Networks has reshuffled its top team, appointing a new head of customer operations and head of global services, and announced a new contract win in the Channel Islands.
Ericsson has revealed that New Zealand’s leading operator has deployed its OSS/BSS software and that it has signed a global partnership with TIBCO.
O2 Business has launched a new digital platform that offers bespoke technical services for small UK businesses.
Telenor Denmark’s Lars Thomsen has been crowned the inaugural European Communications CMO of the Year.
Nuage Networks is to deploy its virtualised service platform (VSP) across internet hosting company’s OVH’s data centres in Europe and Canada.
The UK regulator Ofcom has fined mobile operator Three £250,000 (€317,000) for failing to comply with its policy on handling customer complaints.
Orange Chairman and CEO Stephane Richard unveiled a dizzying array of new products and services at the company’s third annual hello show on Thursday in its latest attempt to demonstrate that it knows what its customers want.
Consumers value their personal information at up to €240 as they become more aware of its worth, but need more education on the type of data that is collected by companies, new research from Orange has revealed.
Belgacom has today launched its new brand strategy as it attempts to simplify how it presents itself to both retail and enterprise customers.
Telenor will connect its first customers in Myanmar tomorrow, 15 months after announcing it was entering one of the world’s least connected countries.
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