Portugal Telecom is taking over the customer loyalty services platform of digital wallet vendor CardMobili.
Forty percent of consumers are planning to change their mobile provider during the next 12 months, with customers increasing complaining about the standards of messaging and internet quality.
The scale of the challenges posed by the rapidly changing face of telecommunications technology that could leave operators with out-dated networks and business models has been outlined in a new report.
By Keith Willetts, Chairman, TM Forum
BT Chief Executive Gavin Patterson set out a new “refined” strategy for the operator, which includes improving customer experience and launching a new mobile network.
Operators could benefit from deploying sponsored data plans after a new report found US consumers would welcome such tariffs.
By Ram Mohan Natarajan, Senior Vice President, Business Transformation with Firstsource Solutions
Vodafone has made three major announcements in the UK, including a deal with RWE, the launch of a cloud computing product and a billion pound investment in its retail arm.
MEPs at the European Parliament face a backlash from the telecoms industry after voting overwhelmingly in favour of draft legislation that promises net neutrality and eliminates roaming across the continent.
Ahead of a key vote on European telecoms reform, industry bodies Cable Europe, ECTA, ETNO and GSMA have slammed draft legislation around net neutrality.
David Dyson, the chief executive of Three UK, said he is focused on building the brand as he expanded on the operator’s recent performance at a briefing on Tuesday.
UK mobile network operator EE has launched a new service called ‘Connected Retail’ to help shops monitor their customers’ behaviour and improve their experience.
Belgacom has announced its Proximus brand will become the operator’s main commercial brand for all mobile, fixed and IT solutions at the end of this year.
Speakers from MVNO Truphone and global consulting firm EY will be discussing how operators should personalise the customer experience in European Communications’ latest quarterly seminar.
Belgian mobile operator BASE has become the latest operator to offer 4G LTE services for free.
Consumers want to gain greater control of their personal data and benefit more from sharing it, according to a new study from Orange.
Nokia Solutions and Networks' (NSN) has launched a new near real-time customer loyalty tracking tool and a new security product for operators.
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