Video: Customer Experience 2013

Videos of the presentations, featuring keynotes from Arthur D Little, Transform UK, CCS Insight and Tektronix Communications, are now available to view.

The half-day event brought together a range of interested parties from the telco community to discuss the latest best practice in customer experience.

The presentations focused on the strategic importance of customer experience, how to provide a best-in-class 4G LTE experience, lessons learned from other industries plus how to take a customer experience approach to monetising the network.

There is also an exclusive interview with Tektronix Communications' Olav Tjelflaat discussing customer centric analytics.

Andy Wilkins, senior consultant at Transform UK; learning the lessons of other industries


Matthias Riveiro, principal at Arthur D Little's TIME practice; customer experience management - from good to great


Kester Mann, senior analyst, operators, at CCS Insight; providing a best-in-class 4G LTE customer experience


Olav Tjelflaat, market strategy owner, application solutions at Tektronix Communications; using customer experience to monetise the network


Interview with Olav Tjelflaat, market strategy owner, application solutions at Tektronix Communications

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